Terms of service

TERMS AND CONDITIONS ( Terms Of Service)

By accessing this website and/or placing an order with Pretty in Paw, you acknowledge and agree to the following terms and conditions.

  • Customers confirm that they have accurately measured their pet and reviewed the relevant size guide(s) for each product prior to purchase. Sizing may vary between products.
  • Items marked as β€œfinal clearance” are not eligible for return or exchange.
  • Pre-order items will be dispatched in accordance with the estimated shipping date specified on the individual product listing.
  • Customers acknowledge that delivery services are managed by Australia Post and are outside the control of Pretty in Paw. By placing an order, customers agree to the carrier’s terms and conditions.
  • As a small business, Pretty in Paw requests that customers allow 1–5+ business days for dispatch of domestic orders and 2–5 business days for international orders. During sale periods or new product launches, dispatch times may extend by an additional 5–12 business days.
  • Where an order includes pre-order item(s), the entire order will be shipped once all items are available. Customers requiring in-stock items urgently are advised to place separate orders.
  • For health and hygiene reasons, certain items (including but not limited to earrings and jewellery) are not eligible for return or refund unless deemed faulty.
  • Pretty in Paw is not responsible for sizing discrepancies. Customers are encouraged to carefully review sizing information prior to purchase. For further assistance, customers may contact support with their pet’s measurements before ordering.
  • Customers are responsible for entering accurate shipping details at checkout. If a parcel is returned to sender due to incorrect address information, the customer will be required to pay additional postage costs for redelivery.
  • Once an order has been placed, cancellations and refunds are not permitted. Requests for order amendments must be made immediately, and while efforts will be made to assist, changes cannot be guaranteed once processing has begun.
  • By placing an order, customers confirm that they have read and accepted the Pretty in Paw Returns & Exchanges Policy, including the condition that refunds are not provided for change-of-mind purchases.
  • Where a return or exchange is approved, all return shipping costs are the responsibility of the customer. Items must be unused and returned in their original packaging and condition.
    If a return is incorrectly marked as β€œReturn to Sender,” any associated fees charged to Pretty in Paw will be passed on to the customer.
  • Price adjustments or partial refunds will not be issued for items that are discounted after purchase.
  • Approved returns will be issued as store credit equivalent to the purchase price of the item(s) at the time of sale. Additional costs may apply where a replacement item differs in price or where shipping fees are incurred.
  • Store credit will be issued via email in the form of a gift card. Gift cards do not expire and may be used for future purchases.
  • Where customers authorise a parcel to be left unattended upon delivery, they acknowledge that Pretty in Paw and its representatives accept no liability for any loss, theft, or damage to the parcel.
  • While Pretty in Paw makes every effort to accurately represent product colours, slight variations may occur between production batches due to factors such as fabric differences, dye processes, and manufacturing conditions. Additionally, colours may appear differently depending on individual device settings.
    For the most accurate representation, customers are encouraged to refer to product images displayed on a white background under natural lighting. Pretty in Paw is not responsible for any perceived colour discrepancies between on-screen images and the physical product.
  • International Orders: Customers may be required to pay import duties and taxes imposed by their country of residence. These charges are the responsibility of the customer. If such fees are refused and the parcel is returned, the customer will be liable for any additional costs incurred by Pretty in Paw.

OUR GUARANTEE

Pretty in Paw products are manufactured using high-quality, durable materials; however, they are not indestructible. All products are guaranteed against manufacturing defects at the time of purchase.

Customers are encouraged to inspect all items for wear and suitability prior to use. Pretty in Paw accepts no responsibility for injury, loss, or damage resulting from the use or misuse of its products.Β 

For any product concerns, customers should contact Pretty in Paw via email for further assistance.