Refund policy

RETURN POLICY

Pretty in Paw offers a 30-day return period for eligible items, which can be initiated online.

Please note the following conditions:

  • Items marked as final sale are not eligible for return or exchange.
  • All returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
  • Shipping fees paid at the time of purchase are non-refundable. All return shipping costs are the responsibility of the customer.
  • A trackable return shipping label will be issued via email. A fee of $8.95 will apply for the return label when selecting the store credit option.
  • Customers are required to include their invoice when returning items.
  • Returns may be tracked using the provided tracking number via the Australia Post website.
  • Pretty in Paw aims to process all returns within 2–4 business days of receiving the items. Customers will be notified via email once their return has been processed.

If you believe an item is damaged or faulty, please contact Pretty in Paw at "Prettyinpaw@gmail.com" Β prior to initiating a return.

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REFUNDS:

Pretty in Paw does not provide refunds for change-of-mind purchases.

A refund or replacement may be considered if an item is deemed faulty or not functioning as intended within a reasonable timeframe. Each request will be assessed on a case-by-case basis. For assistance, please contact "Prettyinpaw@gmail.com" with relevant details.