Shipping Update for Australiaπ¦πΊ Only Orders (April 2025)
Please note that most of our products are made in China, so duties and tariffs are calculated based on that country of origin.
Once your order is placed, it will be automatically processed and shipped straight to you, making the entire experience seamless and stress free. What you pay at checkout is the final cost for your order.
Domestic & Shipping π¦πΊ
Your order will be delivered through Australia Post (please see below for International shipping information). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Pretty In Paw does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit (exclusions may apply). A signature is required for delivery. If no-one is available to sign for your parcel, the courier should leave a card advising you of your pick-up options. As this may not always happen, we advise you to keep track of your delivery through the courier tracking number that can be found online in your Pretty In Paw Receipt & via your email confirmation. If for any reason you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.
Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection however please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance the item becomes lost or damaged in transit.
Please allow 1-4+ business days for orders to be dispatched. Please allow an additional 5 business days for order to be dispatched during a sale & new launch period.
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Do you ship internationally? π
NO
*All prices are quoted in Australian dollars
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Do you offer express postage?
Yes we do! There is an option at the checkout for domestic & international orders.
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Do you deliver to P.O. Box address?
Yes we can deliver to any P O Box Address in Australia using Australia Post. If a courier is required to deliver your order, they will not be able to deliver to a P O Box address, therefore we will need a street address.
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Where are my items shipped from?
All items are shipped from Sydney, Australia
Can I pick up my order if I'm located in Sydney?
No
Can I track my order?
Yes! Orders you can track the delivery status of your order at the www.auspost.com.au website.
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What happens to 'return to sender' parcels?
If an item is to be returned and or exchanged, the return shipping cost will be at the customerβs expense and items must be unused and in their original packaging and condition. Please note, if you mark the return 'Return to sender' our Australia Post account will be charged a return fee. This fee will be at the buyers expense.
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Cancellation of Orders
Pretty In Paw may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
Delivery within Australia
Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day.
